Question 1

Do you deliver in my area?

Accepted Answer

The CareHub Meals at Home service is currently available across most parts of Newcastle upon Tyne however we do advise that you call and speak to our Services Coordinator to enquire if we are able to deliver in your area. Our meal delivery service is available seven days a week including bank holidays.

Question 2

Where is the food prepared and cooked?

Accepted Answer

The meals are prepared in our purpose-built kitchen by our highly skilled and dedicated Chefs using fresh meat, fish, vegetables and fruit from local suppliers.

Question 3

How much does it cost?

Accepted Answer

The cost of a delicious CareHub meal is £7.50 and that includes a generous main and dessert option.  We also offer an afternoon tea package which can be purchased in addition the the lunches. The tea package includes a choice of sandwiches and cake or soup and a roll and costs just £3.50.

Question 4

Do I have to order a meal every day?

Accepted Answer

You can order a meal every day if you wish but you don't have to. With the meals delivery service you can order meals as and when you want them. For example you might want to order three meals one week and four meals the next.We do however ask that there is a minimum order of two meals per person per week.

Question 5

Does the service run seven days a week?

Accepted Answer

The service is available seven days a week including bank holidays. Even Christmas Day!

Question 6

How do I sign up to the service?

Accepted Answer

Registration for the service is very easy to do.  Simply call our team who will guide you through the process or you can request a brochure pack and returning the registration form by post or by email.  Our friendly staff are always available to answer any questions or support you in your registration.

Question 7

Am I bound by a contract?

Accepted Answer

No. Once you sign up for the Meals at Home service you can cancel it at any time.   We do ask that if you want to cancel a meal that you give us 48 hours notice of your meal being delivered.

Question 8

Can I cancel my meal at short notice?

Accepted Answer

If you wish to cancel an order you must give CareHub at least 48 hours notice of when your meal is due to be delivered or the meal will be charged to you. If we are unable to deliver a meal to you as our driver does not receive a response when they call to your property the meal will be chargeable.

Question 9

Why do you ask for the details of my Next of Kin?

Accepted Answer

Upon registration with the CareHub service, we will ask you to provide contact details of your next of kin or a trusted friend or neighbour.  CareHub procedure specifies that if a member of the CareHub team arrives at a client's house to deliver a planned service and is unable to make contact with the client then their next of kin or trusted friend will be contacted to ensure the safety and well-being of the client.

Question 10

Can I add an order as a one off?

Accepted Answer

Yes, you can add to your order by simply calling the customer service team who will amend your order as required.  We do ask that the order is placed a minimum of 48 hours prior to when the meal is required.

Question 11

How do I pay for the service?

Accepted Answer

The price of our meals is listed on the CareHub website and in the CareHub brochures and include a main course and a dessert option.  Our ordering and invoicing system works on a four weekly basis. We will advise you of any changes to the price prior to you placing the following months order and any orders already placed will not be affected. We will set up a direct debit facility for regular or occasional services. This service is covered by the Direct Debit Guarantee Scheme.  Additional charges may apply if a direct debit mandate is cancelled without notice.  Cash will not be accepted by any CareHub delivery drivers.  Our payment terms are strictly fourteen days from the date of the invoice and failure to do so may result in the cessation of the service.

Question 12

Can I order the meals on my elderly relatives behalf?

Accepted Answer

Yes you can.  We have a number of clients who get support from their relatives to select meals or pay for the service.  If you would like to support your relative in this way please speak to a member of our team who will help you through the process.

Question 13

How do I order the meals?

Accepted Answer

It couldn't be easier to order a meal.  Simply call a member of our team to register for the service or request a brochure pack, complete the registration form and menu selections and return to CareHub.  After initial registration to the service, monthly meal selections can be done over the phone or by handing your meal selections to the delivery driver.

Question 14

How will my meal be packaged?

Accepted Answer

Your meal will arrive in specially selected, recyclable container.

Question 15

Does the meal arrive ready to eat?

Accepted Answer

When you meal arrives it is hot, freshly made and ready to eat.  Alternatively you can request for your meal to be delivered chilled so that you are able to enjoy your meal later in the day.

Question 16

Will my food come at the same time every day?

Accepted Answer

Your meal will arrive between 11.30am and 2.30pm. Each delivery is allocated to a route designed to take the delivery drivers on the most direct route.  Not only does this mean that you get your meal more quickly but it also better for the environment.  As we may have a different route each day, your meal may not always arrive at the same time.

Question 17

Can I reheat the meal?

Accepted Answer

The containers that the meals are delivered in are microwave safe however If you plan on enjoying the meal as an evening meal, we suggest that you let us know and we can chill that meal for you in order to comply with food hygiene guidelines.

Question 18

How is the food delivered?

Accepted Answer

The meals are delivered using our specially adapted vans which have a temperature-controlled oven and refrigerator on board which ensures that all of our meals maintain the correct temperature to adhere to food hygiene guidelines and that when they arrive at your house they are ready to eat.

Question 19

Is it always a set menu?

Accepted Answer

Our menus offer a wide variety of dishes with a choice of three different main meals and two desserts every day.  We provide a rolling monthly menu full of classic, nutritious and healthy options to suit all tastes.

Question 20

Do you cater for diabetic people?

Accepted Answer

Yes we cater for people with diabetes and offer a selection of main meals and desserts suitable for a diabetic diet.  Please inform a services coordinator upon registration if you require a diabetic specific menu.

Question 21

Do you cater for people with food allergies?

Accepted Answer

Yes we cater for people with food allergies. When you register with the service you will be asked about your dietary requirements so that we can help you to select meals to suit you and your needs. We only proceed with the service once the registration form has been completed so that we are fully aware of any allergies and food intolerances that our customers may have.  If for any reason we are unable to cater to your requirements, you will be informed at this initial stage.

Question 22

Do you cater for vegetarians?

Accepted Answer

Yes, we cater for vegetarians.  When you register with the service you will be asked about your dietary requirements so that we can help you to select meals to suit you and your tastes.

Call us on 0191 267 0582

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